Brief Recommendations

Protect your password

• Do not tell anyone your Akbank Mobile or Akbank Internet password, the one-time code sent to your telephone via SMS or the PIN code to your card, and do not share them or key them in either.
• Remember, government agencies, security officers, prosecutors, the police or financial institutions will not ask you to tell them your password or key it in. Creating a password that adheres to password security standards and does not include combinations of the following will keep you safe:
  • Consecutive numbers
  • Anything similar to your date of birth or that of your relatives
  • The date of national or religious holidays.

Keep your computer and your telephone secure

• We would like to remind you to regularly update the operating system on your personal devices and never download apps to your devices except from app stores (Google Play, App Store, Huawei AppGallery, Microsoft Store, etc.).
• We recommend that you thoroughly research apps not created by certified and recognized software developers before downloading them from app stores.
• It is a good idea to use antivirus and antispam programs to protect your devices.
• Do not perform banking transactions on computers in public places, such as internet cafes.

Do not open e-mail or SMS messages sent to you without your permission.

• Do not open the attachments of e-mail or SMS messages sent to you without your permission. Ignore all e-mails or SMS messages that look like they come from Akbank and tell you to update your information or provide links, saying that you have won a prize or are getting a refund for dues or fees, etc.
• Akbank will never call you for any reason and ask for your Akbank Mobile, Akbank Internet or mobile phone passwords.
• If anyone calls claiming to be from Akbank and asks for your Akbank Mobile, Akbank Internet or mobile phone password, claiming that “There has been a transaction on your account/card. If this was not you, we will take care of it,” or “We will refund your credit card membership fee,” terminate the call without sharing any information.

• Any transactions that you conduct by calling our Customer Contact Center at 444 25 25 requires that you use your customer number, Turkish ID number, card number and PIN code or your Akbank password.
• We recommend that you never share with third parties the PIN code to your card or the Akbank password you use with the Akbank Customer Contact Center, that you not write them down and that you never key them in unless you are on the phone with the Akbank Customer Contact Center at 444 25 25.
• When creating your password, do not use numbers that can be easily guessed, such as your date of birth.
• We recommend that you ignore anyone who calls from an ordinary number or mobile number asking for your password, mobile passcode or personal information claiming that they are calling from the Akbank Customer Contact Center. In situations like this, you can notify our bank either at the nearest branch or by calling our Customer Contact Center at 444 25 25.
• If you do not want to be served by our Customer Contact Center, you can communicate this request to our communication specialists. All telephone conversations are recorded when you call the Akbank Customer Contact Center at 444 25 25.
• Every transaction you perform with the Customer Contact Center is recorded, and all records of your transactions are securely stored by our bank in order to protect your privacy.

• Akbank will not call you and ask you to provide or key in the PIN code to your card. Ignore these types of calls and never share your passwords.
• When you are performing a transaction at the ATM, enter the PIN code to your card in a way that others cannot see by covering the keypad with your other hand.
• If there is an unusual situation at the ATM you are using (device, camera, hole, etc.), call the Akbank Customer Contact Center at 444 25 25 to notify our bank.
• When creating the PIN code for your debit or credit card, do not use numbers that are easy to guess or that can be acquired, such as your telephone number or date of birth, or those of your loved ones.
• When creating your PIN code, do not use numbers that create a geometric shape that can be understood from your hand motions.
• Never write down your PIN code.
• If your card gets stuck in the ATM, do not leave the ATM and call the Akbank Customer Contact Center at 444 25 25 from your own telephone.
• Ignore any offers of assistance from third parties if you have difficulty while performing transactions at the ATM and do not share your PIN code with them.

• Do not make purchases online with your debit/credit card unless the website has “https” at the beginning of the URL.
• When performing transactions with your debit/credit card at POS machines, make sure the card never leaves your sight and don’t forget to retrieve your card after making payment.
• Destroy expired debit/credit cards.
• If someone calls you and asks for information like your card’s expiration date, the security code on the back, the 3D Secure code or your PIN code, never share this information.
• Do not allow anyone other than you to use your card.
• To prevent others from obtaining your credit card number, store documents that might include your card number, such as statements, ATM receipts and sales slips in a safe place or destroy them so that they are illegible.
• When performing transactions on computers open to the public, make sure you do not shop or make payments with your credit card.
• If you realize that your card is lost, stolen or that third parties have acquired your card information, notify our bank by calling the Akbank Customer Contact Center at 444 25 25.