Customer Contact Center

Our Customer Contact Center provides tailored solutions for Akbanker needs using:

• A proactive approach
• Effective customer management
• Qualified and expert teams
• End-to-end service integration with Next Generation Technologies

Retail Customer Contact Center

When you call 444 25 25 or 0850 222 25 25 from within Türkiye or +90 444 2525 / +90 850 222 2525 from overseas, our Voice Recognition Technology allows you to navigate the system without pressing any keys. Simply state the transaction you wish to perform in a few words to easily check your account balance, view credit card balance details, execute transfers (Virman), and complete many other transactions directly through the Interactive Voice Response (IVR) system.

Moreover, you can access services by quickly and easily connecting to our Customer Contact Representatives whenever you need assistance.

Corporate Customer Contact Center

By calling 444 25 25 or 0850 222 25 25 from within Türkiye or +90 444 2525 / +90 850 222 2525 from overseas, you can access our services using your customer number, user code/TR ID number, and your Akbank Internet/Mobile password or Juzdan password (Akbank Password).

Our Corporate Customer Contact Center enables you to execute your banking transactions with ease, without having to visit a branch.

You can also define specific authorizations and view preferences for your company employees on your corporate accounts. To do this, simply ask your branch to authorize the desired number of users for selected transactions.

We Recognize You Thanks to Our Rapid Recognition Service

When you call us from your registered mobile number, you can perform transactions much faster using only your card password or Akbank Password without having to enter your Turkish ID Number, Customer Number, Credit Card Number or Bank Card Number, which gives you access to faster priority service.

Services Available for people who are not Akbankers

Thanks to our Interactive Voice Response (IVR) system customized for those who are not Akbankers, you can obtain detailed information about our products, services, campaigns, foreign exchange rates and market data. You can also apply for a credit card and learn your application status without having to visit a branch.

Continuous Process Optimization for Your Convenience

We continuously develop end-to-end solutions by focusing entirely on Akbanker needs and experience. This approach allows us to provide on-site, permanent solutions for your needs. We improve the Akbanker experience not only during the call, but also before and after your interaction with us.

How Can I Access Services?

Our priority is to provide you with more systematic, proactive and dynamic service through our Customer Contact Center.

Retail Customer Contact Center

When you call the Customer Contact Center, we facilitate faster and easier service by recognizing you from your registered mobile phone number.

After describing your desired transaction to the voice response system, you need to enter one of the following: Turkish ID Number, Customer Number, Credit Card Number or Debit Card Number

Then, you can perform any transaction by entering your Akbank password. If you're calling from a line other than your registered Akbank Password Phone, you can complete all of your transactions by either entering the mobile password sent to your Akbank Password Phone, or approving the mobile notification sent to Akbank Mobile. For transactions between your own accounts and non-financial transactions, if you don't have an Akbank password but have a credit or debit card, you can perform monetary transactions between your accounts and non-financial transactions by entering the password of one of your cards.

If you don't have a registered Akbank Password Phone or don't own a credit/debit card, you can only access lost/stolen card services, security services, and certain other services through our Customer Contact Center.

How Can I Obtain a Password?

Registering an Akbank Password Phone: If you have a credit card, you can register and update your Akbank Password Phone 24/7 through our ATMs using your credit card.

Obtaining an Akbank Password: If you have a registered Akbank Password Phone, you can get an Akbank Password by visiting Akbank.com, or using the "Forgot Password?" feature on Akbank Mobile.

Changing or Obtaining a New Credit or Debit Card Password:

• You can set your card Password through Akbank Mobile and Juzdan in the "Card Settings/Set Password" section, or via Akbank Internet using "My Cards/Password Security/Set Password."
• To create your credit card Password, send an SMS to 4425 with the word "KKSIFRE" followed by a space and the last 4 digits of your card
• To create your debit card Password, send an SMS to 4425 with the word "BKSIFRE" followed by a space and the last 4 digits of your card
• From the Customer Contact Center: A card Password can be obtained through the interactive voice response system without connecting to a customer service representative by providing the card number, CVV, expiration date, and the mobile verification code or mobile notification details.

Corporate Customer Contact Center

In the Customer Contact Center, you will need to enter the user ID and password that you use for Akbank Mobile and Akbank Internet. If you are calling from a line other than your registered Akbank Password Phone, you can easily conduct your banking transactions through our Corporate Customer Contact Center without visiting a branch by either entering the mobile code sent to your registered Akbank Password Phone or approving the mobile notification sent to the mobile application after entering these passwords.

If you do not have a user ID and password, the only services you will only be able to receive from our Customer Contact Center are lost/stolen card and security services.

How Can I Obtain a Password?

To receive uninterrupted service from our Customer Contact Center, you can contact your branch to register an Akbank Password Phone and obtain your user ID and password. Additionally, Akbankers with credit cards can obtain a new password by following the steps in the "Forgot My Password" section of the Corporate Internet Branch / Corporate Mobile platform.

Our Services

Transactions Available with a Customer Contact Representative

We are continuously expanding our range of services to help you easily conduct your transactions through the Customer Contact Center.

Customer Information Services

• Register/Update Contact Information
• Update PDPL (Personal Data Protection Law) Consent Information
• Rapid Recognition Procedures

Credit Card Services

• Credit Card Statement / Transaction Details for the Current Period
• Supplementary Card Statement / Transaction Details for the Current Period
• Credit Card Password Creation (Primary/Supplementary Card)
• Setting Credit Card Limits
• Setting up Automatic Credit Card Payments
• Blocking Sector-Based Usage
• Discount Prices for Credit Card Payments
• Chip-Money/Miles Points Transactions
• Requesting Use of Miles for Plane Tickets

Credit Card Financial Transactions

• Payments of Credit Card Debt
• Credit Card Cash Advance/Installment Cash Advance/Quick Cash
• Card Applications and Inquiries
• Primary and Supplementary Credit Card Applications
• Card Courier/Delivery Status Inquiry

Security Operations

• Credit Card/Akbank Card Lost/Stolen Report
• Credit Card/Akbank Card Temporary Cancellation/Activation

Insurance Transactions

• AgeSA Personal Accident Policy, Easy Life Policy, Individual Retirement (BES)
• Aksigorta Card Security Package, Property Insurance, Unemployment Insurance

Account Operations

• Opening/Closing Time Deposit Account (TRY/Foreign Currency)
• Current Account Closing
• Overdraft Transactions

Personal Loan Operations

• Akbank Direct Loan Application/Application Tracking
• Withdrawal/Early Closure Operations
• Loan Installment Payments

Transfer Operations

• Internal Transfers
• Partial Transfer from Time Deposit Account

Investment Operations

• Purchase/Sale of Mutual Fund
• Purchase/Sale of Treasury Bill-Government Bond
• Purchase/Sale/Arbitrage of Foreign Currency
• Stock Trading Order Entry
• Stock Order Split/Improvement/Cancellation
• Conditional Stock Order Entry
• Public Offering Brokerage Operations

Bill and Tax Order Operations

• Tax Payment Orders
• Bill Payment Orders
• Motor Vehicle Tax Payment

Akbank Card Operations

• Akbank Card Application
• Akbank Card Password Creation
• Updating the Akbank Card Limit

Akbank Mobile/Internet Banking Operations

• Akbank Internet/Mobile Password Request
• Unlock Mobile Password

Information Services

• Time Deposit Interest Rate Information
• Investment Fund Price Information
• Exchange Rate Information
• Personal Loan Interest Information
• Stock Price Information

Transactions Available through the Voice Response System without being connected to customer service representatives: 

Credit and Debit Card Operations

• Credit Card Limit Information/Statement Details/Transactions for the Current Period
• Credit Card Total Debt Query
• Payment Towards One’s Own Credit Card Debt
• Send Credit Card Statement/Current Period Transactions to Email
• Query Credit Card Chip-Money/Miles Points
• Request Credit Card Limit Increase
• Query/Change Credit Card Statement Cut-off Date
• Status Inquiry Regarding Inability to Use Card
• Supplementary Card Limit and Balance Information
• Change Supplementary Card Limit
• Card Password Operations
• Query Credit Card Application Status
• Credit Card Renewal Request
• Akbank Password Operations

Banking Functions

• Query Current/Time Deposit Account Balance
• Send Deposit Transactions to Email
• Send IBAN Number via SMS
• Overdraft Limit Increase
• Send Loan Payment Schedule
• Mutual Fund Purchase (B-Type Liquid and Short-Term Bonds)
• Mutual Fund Sale (B-Type Liquid and Short-Term Bonds)
• Investment Fund Price Information
• Foreign Currency Exchange Rates
• Transfers Between Accounts (Virman)
• Unlock Mobile Password
• Query Bill Information
• Send Akbank Mobile Link
• Send Axess Mobile Link

Other

• Complaint Status Tracking

Trading Hours

Security

General Security Warnings

• Never share your personal information, such as passwords or mobile passwords used for Customer Contact Center transactions.
• Do not write down your password anywhere or save it on computers or browsers.
• Avoid using information that can be easily guessed as passwords, like special days or dates such as your birthday or your relatives' birthdays, wedding anniversaries, phone numbers, the year your favorite team was founded, sequential numbers or repeating digits.
• When obtaining service from our Customer Contact Center, always enter your password using the phone keypad. If anyone requests your passwords verbally or in writing, do not provide this information - immediately end the conversation and report the incident to your bank.
• When making calls from public phones or phones belonging to others, dial the number yourself. Verify that you have dialed the correct number. Ensure that your entered passwords are not stored in the phone's memory after the call.
• During your conversations, be aware of your surroundings and make sure suspicious individuals are not watching or listening to you.
• Be wary of individuals offering help by lending you their mobile phones. Fraudulent actors may attempt to gain your trust, impersonate bank staff or ask security questions to acquire your personal data and passwords in conversations you have on the phones of people you do not know if you do not enter the number yourself. Always use your personal phone or ensure that you dial the bank's number entirely by yourself on a borrowed device.

Click here to read other security warnings.