Touch Points

​By using our touch points, you can make your banking transactions easily and you can contact with us in case you have a suggestion, request or complaint.​

 Akbank Direkt

Akbank Telephone Banking

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Frequently Asked Questions

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BAT Customer Complaints Arbitration Board

​​The Private Customer Arbitration Board of the Banking Association of Turkey was established in order to examine disputes between private customers and banks, being a member of BAT, regarding banking services in a fair, objective and transparent way and to build consensus between relevant parties. Related to this process, customer first makes application to bank for his/her complaint.

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