Learn how scammers work and what you need to do to protect yourself from scams.
Protect yourself from scammers
Never share your information with people who call you claiming to be a police officer, a prosecutor, or a bank clerk and saying they are going to "refund your credit card, refund your points, refund your bank charges, or similar" and who ask you to tell them the authorization codes sent by Akbank.
Do not open unsolicited e-mails or SMS messages
You must never open e-mails or SMS messages that look like they have been sent by the bank or that come from a different source you do not recognize, that ask for information or passwords or PINs, or that try to direct you to other sites; even if you do open them, you must never share any information.
Keep your computer and phone secure
You should update your personal devices regularly and never install apps on your device from anywhere other than the app store (Google Play, App Store, Windows Store, etc.)
Protect your passwords
When setting your password, use a combination that meets security standards and
- Does not contain
- Does not use your or your relatives' date of birth, or
- Does not use the dates of national holidays
- We also ask you not to use the passwords you set for Akbank Mobile or Akbank Internet anywhere else.
Keep your information updated
Take care to keep the contact information (e-mail address, postal address, phone number, etc.) you gave to Akbank updated and protect your privacy.
If in doubt, stop the transaction you are making and immediately call our Customer Call Center on 444 2525 to notify us.
Akbank will never ask for confidential information
Akbank will never ask for the transaction codes such as SMS OTP/SIM OTP sent to authorize banking transactions, and it will never ask for your banking app login information or credit card PIN.
Fraud and Fraud Protection MethodsMore information
Scammers continually keep up with current events; recently, they have been trying to seize your personal information using methods they have developed by using the COVID-19 pandemic that is sweeping our country and the world.More information
Click the product-based links below to get quick tips you need to be aware of when using Akbank products.More information