BAT Customer Complaints Arbitration Board

Our objective is high customer satisfaction!

We are aware of the fact that the most important factor to make difference is to provide high customer satisfaction! You may submit any kind of complaint and request about banking and our bank through the following links, and you may get detailed information about the Arbitration Board of the Banks Association of Turkey.​​

The Private Customer Arbitration Board of the Banking Association of Turkey was established in order to examine disputes between private customers and banks, being a member of BAT, regarding banking services in a fair, objective and transparent way and to build consensus between relevant parties. Related to this process, customer first makes application to bank for his/her complaint.

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