Your confidentiality is important for us, and your confidentiality, secrecy and security rights are our basic principles. Our Bank's system and internet infrastructure is kept at the most reliable level and all of the required actions are taken in order to safeguard and protect the confidentiality of personal data of our customers.

Without ever disclosing any personal data, you may visit our website, and get information about our products and services, and meet your needs. Cookies are used so as to collect information about use of website in the visits. Our intention is to provide facilities to users visiting our website and to understand and identify how we can further improve the modus operandi thereof.

Cookie is a small file containing a series of characters sent to your computer when you visit a website. Cookies aim to ensure that a website provides a more user-friendly experience. They allow the presentation of personalized web pages in order to make you live a faster visit experience which is more fit to your specific personal needs and demands. Cookies cannot collect any information, also including your personal data stored in your computer or files.

There are two types of cookies, namely Persistent and Temporary Cookies, depending on the validity time thereof. Temporary cookies are generated at the time you visit the internet website and are valid and in vigor only until you shut down your browser, while persistent (or permanent) cookies are generated upon your visit to the internet website and remain thereat until you delete them or they expire out. Persistent cookies are used for such transactions as providing you with a personalized experienced fit to your settings.

Our website's temporary and persistent type cookies are employed in order to separate you from other users of our website and to make arrangements depending on your areas of interest and your choices. Along with cookies designed directly by Akbank, cookies may be used also for the services received from third parties.

Almost all internet browsers are predefined so as to automatically accept the cookies as a default. Furthermore, you may control or delete the cookies as you wish. As the management of cookies varies from browser to browser, you may look at the help menu of browser in order to get more detailed information. 

What is a Cookie?

Cookie is a small-size text file uploaded by a website in your computer or mobile device when you visit that website. Cookies are used commonly for operation or more effective operation of a website or in order to give information to owners of website.

How are we using cookies?

Cookies uploaded in your computer or data obtained therefrom are used for statistical analyses or security actions. No personal data of you is collected through cookies.

How can you control the cookies?

You can control or delete the cookies as you wish. You can delete the cookies already existing in your computer, and can prevent the recording/location of cookies in most internet explorers.

How can you manage cookies in internet explorer?

Most internet explorers allow you to do the following:

  • To monitor the recorded cookies and delete any cookies you wish
  • To prevent the third party cookies
  • To prevent the cookies incoming from certain sites
  • To prevent all cookies whatever they are
  • To delete all cookies when you shut down the internet explorer

If you opt to delete the cookies, all your choices available in the relevant website will also be deleted. Furthermore, if you opt to prevent all cookies entirely, many websites, including the websites belonging to Akbank, may not operate properly.